At LIFT, we strongly believe our members are the experts on their own lives. And, when working with LIFT staff, they drive the agenda in setting their goals and the path to achieving them. We also rely on their direct feedback to help inform not only their progress, but ours.
We rely upon those responses, and a steady stream of additional program data, to help us implement a cycle of continuous learning, in which we use data to help us execute, evaluate and improve our services.
The Four Stages of Continuous Learning:
Work in tangent with our members and subject-matter experts to design high-quality programs that meet the unique needs of low-income families.
Engage with low-income parents in our four cities to provide one-on-one goal planning and coaching and peer networking opportunities.
Collect data on who we’re serving, what they’re working on, and what they think we can improve, and then analyze the data for actionable insights.
Use what we’ve learned to make improvements that strengthen the design and delivery of our program – and then re-evaluate to gather new insights, perpetuating the cycle of continuous learning.
How does LIFT collect data?
LIFT relies upon three primary tools to collect information from our members: a member database called Link, our Member Well-Being Survey and our LIFT Feedback Survey: Constituent Voice.
A key component of continuous learning at LIFT is the practice of systematically listening to our members about what LIFT does well and what we need to improve. This system of gathering member feedback is called Constituent Voice, and it consists of member surveys, interviews, and focus groups, as well as the process of making changes based on member input.
Our Constituent Voice system has been in place for over three years and information gathered from the surveys, interviews and focus groups has led to meaningful improvements to our services. Based off of member feedback, we have added evening and weekend hours, piloted the use of virtual meetings, and provided more opportunities for peer networking. Member voice has been vital in helping us design and improve our programs so that we can better serve our parents and families.
Here are a few pieces that influence our thinking on member feedback:
- Listening to Those Who Matter Most, the Beneficiaries, Stanford Social Innovation Review
- Beyond accountability: feedback as transformation, Alliance Magazine
- The One Number You Need to Grow, Harvard Business Review
- Constituent Voice: Technical Note 1 (v1.1), Keystone Accountability
Want to learn more?
Contact Sophie Sahaf at email@example.com
Our Measurement Partners
LIFT is proud to be a part of several cross-sector collaborations focused on evaluation and measurement. Get to know our partners: